1. Sign in to your rider profile.
2. Click on Substitution under your team details.
3. Click the button that reads I want to drop out of this team.
4. Once this is done, you have successfully removed yourself form the team.
5. Your original partner needs to sign in to their profile and click Pay Rider Change Fee (R300).
6. Once payment has been made, they will be given the option to invite a new rider by clicking Invite New partner.

NOTE:

• Your new partner needs to have an online profile before you will be able to invite them.
• The substitution fee will need to be paid before you can invite a new partner.
• The deadline for online substitutions is the 15^th October 2021. Thereafter all substitutions will need to be processed at registration day.
• View our substitutions and cancellation policy here: https://wines2whales.com/riders/entry-information

You need to do a double substitution. The process is as follows:

1. Follow steps 1 – 6 above to invite one rider from the new team.
2. Once one of the riders from the new team has accepted the invitation and is on your team, you can complete steps 1 to 3 above in your profile.
3. The new riding partner can then follow steps 4-6 to invite their other riding partner.

Should you wish to cancel your entry, please note the following:

1. If you have paid your entry fee in full, the below applies:

• 75% of the full entry fee is refundable if the cancellation is done before 31^st of August.
• 50% of the full entry fee is refundable if the cancellation is done before the 30^th of September.

2. If you have decided to pay your entry using our payment plan option, the below applies:

• Your first installment is a non-refundable deposit on your entry. Therefore, if you have only made your first installment and you wish to cancel your entry, you do not qualify for a refund.
• If you have made two installments, you may receive a full refund on your second installment.
• If you have paid all three installments and your entry is fully paid for, the policy listed in point 1 applies.

NOTE:

• All entry cancellations need to be confirmed and processed by the Race Office. Please contact us at registration@wines2whales.com to have your cancellation processed.
• View our cancellation policy here: https://wines2whales.com/riders/entry-information

Should you wish to cancel any of your optional extras, a 15% admin/cancellation fee will apply.  Please contact the Race Office at registration@wines2whales.com to have the cancellation processed. Optional extras are not transferable to the following year.

Sign in to your online profile and click on the Add Optional Extras button. Depending on which item you wish to purchase, click on Add Item next to the applicable product.

Note that optional extras won’t be confirmed until payment has been received.

Each rider receives the following;

• A unique and beautiful mountain biking experience
• A Ciovita Rider Jersey
• A W2W Rider garment
• 7 meals throughout the duration of the three days
• Wifi available in the race village
• Fully stocked waterpoints

Information on seeding will be made available closer to event.

Prize money awarded to the different categories can be found on our website, here.

Visit our Event Services page to see the various accommodation options in the surrounding areas.

Visit our Planning page and check out the following options:

1. Transfers from the airport to Registration and from the finish back to the airport.
2. Rotary vehicle transfers to get your car from A-Z while you’re riding.
3. Bike transfers if you’re travelling from outside the Western Cape.

Check out our rider checklist for our recommended packing and equipment essentials list.

We have various spectator points along the route where your friends and family can watch you in action.  You can view these on our website: https://wines2whales.com/supporters/spectator-points

Supporters at home can also track your results each day by downloading our Epic Series App, available for Android or iOs.